Customer Success

After falling behind on required filings in a key state, one PBM faced a formal notice from the state—including a fine and the looming threat of license revocation. Internally, there was confusion around whether they needed to file as a PBM, a TPA, or both—compounded by the fact that no one had clear ownership of […]

One growing PBM faced staff turnover resulting in a trail of incomplete licensure applications and mounting compliance risk. The fallout included a $20k fine in one state and unclear licensure status across others. ClearFile stepped in to clean up the chaos. Leveraging its centralized platform and expert team, ClearFile not only helped the PBM avoid

Our client was eager to expand beyond its existing state boundary, yet faced challenges with high employee turnover, difficulty in finding the right talent and a need for effective market analysis for their strategic growth plans.